Frequently Asked Questions
We are committed to your complete satisfaction. This is why our team has taken the time to answer some of our most frequently asked questions for your convenience.
1. What should I do before Home Cleaners Express arrives?
We ask you to pick up any toys or clothing before we arrive in order to ensure maximum efficiency. It is also advisable to find your pets a comfortable place while we are cleaning. Following these guidelines will help both your family and our team ensure that all of your possessions are in a safe place.
2. Are you okay with pets being in the home during a cleaning service?
Absolutely! We’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you secure it in a different area to ensure an efficient service and the safety of our professional house cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
3. Do I need to be home for every cleaning service?
No. Since our working schedule is from 8 a.m. to 6 p.m., Monday to Friday, most of our customers aren’t home when we arrive. Most of the times, our insured house cleaning professionals are provided with a spare key or garage code.
4. What time does your team arrive?
While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. Home Cleaners Express uses an “on-time arrival” software to log your preferences so our services are as minimally disruptive as possible.
If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. For midday service, we give you a window of time for our arrival.
5. What do you mean by “window of arrival”?
When you schedule housecleaning services with Home Cleaners Express, we’ll give you an arrival timeframe of three to four hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.
6. What should I do about my security alarm on house cleaning day?
If you have a security system, please make necessary arrangements to give our maid team access to your home on your scheduled day. Some clients establish a guest or temporary code for Home Cleaners Express.
1. Do you always send the same house cleaners?
We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent.
2. How many people will be in my home during each cleaning?
We may send one, two, or three team members to clean a home. Our goal is to customize the cleaning to meet our client’s needs and also provide our team members with the greatest opportunities for career advancement. We will work with you so that you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.
3. Can I provide you with special instructions?
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.
4. Do you bring your own cleaning supplies, chemicals, and equipment?
Yes, we provide all house cleaning products and state-of-the-art equipment, so you never need to worry about replenishing your supply for our maids.
If you have any preferences in regard to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
5. What if something’s damaged during a service?
At Home Cleaners Express, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.
6. What if a spot is missed?
The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
7. What do you not clean?
Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of care, we don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
1. How much do your services cost?
We’re proud to be recognized as a provider of affordable, top-quality housecleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.
We can also add specialty services to your regular cleaning plan as needed, such as:
- Fridge Interior Cleaning
- Oven Interior Cleaning
- Cabinet Interior Cleaning
- Sliding Doors Cleaning
See our full list of prices here
2. Why will my initial clean be more expensive than my other regularly scheduled services?
Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Home Cleaners Express is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.
3. How do I pay?
Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept credit card payments. If you do choose to write us a check, please make it payable to Home Cleaners Express. A fee will be assessed for all returned checks.
4. Do you offer competitive rates?
We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or workers compensation. Home Cleaners Express is proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.
5. Do your house cleaners accept tips?
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.
1. How often can you provide service?
We are happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.
2. What if I need to reschedule a service?
We understand how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
3. What if my scheduled cleaning service falls on a holiday?
During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.
4. What if I accidentally lock the maids out on my cleaning day?
In the unfortunate event that you lock the maids out on house cleaning day, you will likely be assessed a lock-out fee. Most of our clients either provide us a key or hide one on the premises on house cleaning day. We want to help you avoid incurring these additional fees!
5. How soon can I take cleaning off my to-do list?
Contact our team to schedule a free consultation at no-obligation. We’ll take the time to discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. Home Cleaners Express knows how to accommodate first-time customer requests.
1. Why should I trust Home Cleaners Express?
We’re proud to offer professional housecleaning services with residential housekeepers who pride themselves on top-quality services. Each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Home Cleaners Express.
2. Who does Home Cleaners Express hire to clean my home?
You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.
3. Am I liable for employment taxes, workers' compensation, or insurance?
We are proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.
4. How can I share my experience with Home Cleaners Express?
You’re welcome to share your thoughts about our services on our Home Cleaners Express Facebook page, which offers inside information on tips, deals, and promotions. We value our customers’ opinions and feedback!
5. If there is a problem, who can I call?
We want to hear from you. If you see a problem while the team is in your home, contact our office. We’ll work to quickly correct the problem and enforce our worry-free guarantee. If you’re not satisfied with our services for any reason, let us know within 24-hours and we’ll ensure to make it right.